PF HelpDesk 9.2.5005

Kalmstrom.nu Outlook Solutions offers the PF HelpDesk application, designed to help businesses manage their customer support requests efficiently. The tool integrates seamlessly with Microsoft Outlook, making it easy for users to handle support tickets directly from their email client.

• Features:
• • Customizable email templates to enable users to respond quickly and professionally to customer enquiries
  • Automated email notifications to keep customers informed of ticket status changes
  • Categorization of tickets for easy tracking and reporting
  • Tracking of ticket history to enable agents to provide personalized support to customers
• Benefits:
• • Increase in customer satisfaction due to quick and efficient support services
  • Improved response times through automation and efficient ticket management
  • Ability to prioritize and assign tasks to agents for better workload management
• User base:
• • Suitable for small to medium-sized businesses with customer support teams
  • Ideal for organizations that use Microsoft Outlook as their primary email client
• Pricing:
• • One-time cost of $220 for a single user license or $995 for a site license with unlimited users
  • A free trial is available for users to test the application before purchasing
• PF HelpDesk by Kalmstrom.nu Outlook Solutions is a reliable and user-friendly tool that simplifies customer support ticket management for businesses.